Customer Interview Kit

Plan, conduct and synthesise customer conversations without leading people toward your preferred answer.

Included in the download

• A printable HTML guide and workbook with 5 focused working prompts.
• An editable CSV worksheet with illustrative examples and space for your own entries.
• A getting-started guide, review workflow and internal-use licence.

How to use it

Recruit people who recently experienced the problem. Explain why you are asking, request permission to take notes and avoid collecting sensitive details you do not need.

Format: a ZIP containing HTML, CSV and Markdown files. This is a self-guided resource; personal review, implementation and live sessions are separate services. No specialised software or external account is required.